Reachly

1. Introduction

At Reachly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bulk SMS messaging service. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information that you provide directly to us, including:

Account Information: Name, email address, and password when you register
Contact Data: Phone numbers and names of contacts you upload to send messages
Message Content: The content of messages and templates you create
Payment Information: Billing details processed securely through Stripe
Usage Data: Information about how you use our Service, including message logs

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process and deliver your SMS messages
Process payments and manage subscriptions
Send you technical notices and support messages
Respond to your comments and questions
Monitor and analyze usage patterns and trends
Detect, prevent, and address fraud and abuse

4. Information Sharing

We may share your information in the following circumstances:

Service Providers: With Twilio to deliver SMS messages and Stripe to process payments
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given us permission to share

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure password hashing, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Message logs are retained for 90 days for troubleshooting and compliance purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and receive a copy of your personal data
Correct inaccurate personal data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

8. Cookies and Tracking

We use essential cookies to maintain your session and provide the Service. We may also use analytics cookies to understand how users interact with our Service. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the support channels provided in the application.